Returns & Refunds
Last Updated: October 15, 2026
Underground Pharm Supps aims to provide a clear and fair process for handling return and refund requests. Please review this policy before placing an order.
Return Eligibility
Return eligibility depends on the product type, its condition, and applicable legal requirements.
To be considered for a return, products generally must be unused, unopened, and in their original packaging, with all original seals intact where applicable. Certain products may be ineligible for return due to safety, quality-control, or regulatory considerations.
Products that have been opened, used, altered, or damaged after delivery may not qualify for a return, except where required by applicable law.
Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, or different from what you ordered, please contact us at support@undergroundpharmsupps.com.
Include your order number, a description of the issue, and relevant photographs where possible. We will review the information and advise you on the available resolution.
How to Request a Return
Before sending any item back, customers must contact our support team for return instructions. Unauthorized returns may not be accepted.
Approved returns must be packaged securely and sent according to the instructions provided. Unless otherwise required by law or agreed in writing, return shipping costs are the customer’s responsibility.
Refunds
Once an approved return is received and inspected, we will notify you of the outcome.
If a refund is approved, it will generally be issued to the original payment method. Processing times may vary depending on the payment provider or financial institution.
Shipping charges and other fees may be non-refundable where permitted by applicable law.
Cancellations
Order cancellation requests must be submitted as soon as possible. We cannot guarantee cancellation once an order has entered processing or has been dispatched.
Exceptions and Legal Rights
Nothing in this policy limits any consumer rights that cannot legally be excluded under applicable law.
Contact Us
For return, refund, or order-related questions, please contact: